By placing an order, You confirm that You have read, understood and accepted these following policy.
You are able to cancel the order and receive a full refund, if you request a cancelation by emailing us at firstname.lastname@example.org within 24 hours after placing the order.
Return & Refund Policy
To complete your return, we require a receipt or proof of purchase. Please email us at email@example.com with the subject line "Return Request" with the original receipt and reason for the return (If the return is due to defective or damaged product please include a picture of the defect/damage). Due to email spam incomplete requests may be deleted or go unanswered. Please see further details below.
- Late delivery is covered in our Shipping Policy with regards to back-orders and holiday delays and therefore are eligible for a full refund only if we have not shipped your order. We have 30 days by law to ship your order or notify you that it will be delayed while providing you an updated delivery timeline and full refund offer. We offer sufficient response time when making changes (2 days) so if we have shipped your order you are no longer eligible for the full refund.
- Final Sale Items are not eligible for returns, exchanges or refunds unless product received is defective or damaged in transit. These items are marked as such online during your purchase to alleviate confusion. Please carefully read the details in the Final Sale portion of this policy.
- Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment. Honey Locker reserves the right, at its sole discretion, to determine if returned merchandise is in new condition. Returns that do not meet our policy will not be accepted and will be returned to you.
- Custom hand-made to order items are not not eligible for refunds or returns unless they are damaged during delivery. All of our custom products use high definition photos of the actual product itself. to advertise We also inspect every custom order prior to shipping to verify it looks like what we have described.
- A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund or store credit on any regular priced items in your order within 30 days of receipt.
- Items Can Not Be Returned After 30 Days.
- Gifts Can Be Returned For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system.
- These Items CANNOT Be Returned: Sanitary items such as creams, gels, oral hygienic products (snap on smile), intimate wear and any products used on the skin or internally.
- Remember to Keep the Tags On: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
- Return Center: Our return center is not the same location we ship from due to our QA process. We will provide you the correct address when you contact us.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.(normaly 5-15 working days)
Chargebacks filled with your bank will NOT be tolerated!
We use an e-commerce platform which works directly with banks both domestic and international. If you file a chargeback with your bank, your bank will contact us and allow us 75 days to prove if your chargeback is legitimate or not.
Once we provide your bank with evidence that the transaction you made was indeed legitimate and that the chargeback is fraudulent, your bank will then reverse the chargeback as well as charge you additional fees for filing a fraudulent chargeback.
We reserve the right to change, modify or update this policy at any time.Customer loyalty exceptions may be made on an individual basis. In such they are not part of any past practice that can be used to override this policy.
If you have any questions regarding this policy please email firstname.lastname@example.org.